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(800) 331-1520
145 S. 4th Street, PO Box 248, Forest City, IA 50436
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Monday — Friday 8am-5pm CST
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Jen
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Josh
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Keila
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Jake T
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Jackie
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Courtney
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Bob
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Mary
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Alyssa
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Caryn
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Hanee
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Nicole H
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Leah
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Rochelle
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Renae
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Erica
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Maureen
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Mindy
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Nicole M
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Monica
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Jake L
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Jenny
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Piper
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Susan

Mailing Address

FCIS Insurance
PO BOX 248
Forest City, IA
50436
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Your Adventures

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RVMotorhome — Travel Trailer — Fifth Wheel
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Origin Story

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Read about traveling, different insurance types, and more.
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Employment

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  • Insurance Types
    • Motorhome / Travel Trailer
    • Auto Insurance
    • Boats — Watercraft
    • Classic Cars
    • Commercial
    • Homeowners
    • Life Insurance
    • Medical Evacuation
    • Mexico Liability
    • Motorcycles — ATV — Golf Cart — E-Bikes
    • Park Model — Stationary Trailer
    • Pet Insurance
    • Roadside Assistance
    • Service Contracts / Extended Warranties
    • Travel Insurance
    • Umbrella Liability
  • Carrier Contact Info
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  • About
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    • Team
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  • FCIS Specialty
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  • Contact
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Jen Conrad

Training Lead
With FCIS since 2014

Likes: music (especially attending concerts/festivals!), manatees, warm weather (prefer 70 and above), all things pumpkin
Dislikes: autocorrect, being cold, snakes & rodent, runny eggs
Fun Fact: I can perfectly fold a fitted sheet and made a how-to video for my doubting coworkers. Cancer survivor.

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Josh Pagel

Sales Lead
With FCIS since 2015

Likes: outdoor activities/sports with my kids, hiking, ultimate frisbee, boardgames, summer
Dislikes: fruit in my dessert, mushrooms, the month of February
Fun Fact: I was born in Syracuse, NY.

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Keila Buffington

Finance/Licensing Manager
With FCIS since 2008

Likes: road trips with my husband, reading, garage sales/auctions/second hand stores, serving others in my community
Dislikes: mice, black licorice, thunderstorms
Fun Fact: I put fresh spinach on food that I purchase from restaurants (i.e. Casey’s breakfast pizza and Cabin’s egg bowl/wrap). Yes, I bring my own baggie of spinach with me.

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Jake Thompson

Commercial Lines Manager
With FCIS since 2020

Likes: cycling, camping, reading, food
Dislikes: being late, allergies, traffic
Fun Fact: I once climbed the Manitou Springs Incline in Manitou Springs, CO, which is 2,744 steps and a 2,000 FT elevation gain.

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Jackie Richardson

Marketing Manager
With FCIS since 2017

Likes: good music, classic movies, golfing, cats, bourbon, trivia
Dislikes: Train (the band), negativity, allergies, bogeys
Fun Fact: Hit a hole in one on the day I interviewed to work at FCIS.

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Courtney Wooge

President
With FCIS since 2012

Likes: traveling, family activities, working
Dislikes: -25 degree weather, long lines, massive crowds
Fun Fact: I’m a retired football official.

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Bob Isbell

Sales Advisor
With FCIS since 2017

Likes: classic cars, Jeeps & RV’s, spending time with friends and family, fishing and camping, Ohio State Football
Dislikes: pausing ‘live’ TV, having to choose what’s for dinner, Michigan Wolverines Football
Fun Fact: I spent much of my childhood in the Boy Scouts of America and achieved the rank of Eagle Scout. The lessons learned there have carried thru to every day life and values.

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Mary Peterson, CISR

Commercial/Farm Agent
With FCIS since 2007

Likes: baking, Spring, a good book, walking outside
Dislikes: cold winter weather, onions
Fun Fact: I enjoy riding Harleys across the US.

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Alyssa Price

Communications/Agency Support
With FCIS since 2023

Likes: reading, laying in the sun, coffee dates, going for walks, Christmas
Dislikes: birds, germs, goulash, gnomes
Fun Fact: I love to cook. However, I never follow a recipe.

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Caryn Hersh

Sales Advisor
With FCIS since 2017

Likes: dogs (especially pit bulls), tropical beaches, sharks
Dislikes: waking up early, rude people, spiders
Fun Fact: I bought a car that was a stick shift and had to have the dealer teach me how to drive it so I could get home.

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Hanee King

Sales Advisor
With FCIS since 2023

Likes: shrimp, bacon, the smell of morning dew
Dislikes: onions (they are not a seasoning or ingredient in food – we need to do better), mushrooms (I don’t do slimy foods), avocados (very overrated and bland)
Fun Fact: It’s ok to be Robin until it’s your time to be Batman.

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Nicole Hjelmen

Support Lead
With FCIS since 2022

Likes: coffee, my dogs (Sophie & Asa), spending time with my family, my coworkers (they are pretty good eggs), Costco sized minced garlic
Dislikes: snow, mud (the dogs think it belongs in the house), when people don’t use their blinkers, slow walkers, bills
Fun Fact: Almost everyone on my mom’s side of the family can touch their tongues to their nose. We call it the Sheka face.

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Leah Luther

Communications/Agency Support
With FCIS since 2022

Likes: pasta, sweatshirts, spending time with my family (I have a husband, a daughter & one dog!), Halloween (my favorite holiday), wine & Bloody Marys
Dislikes: driving, canned spinach, snow, pandas
Fun Fact: I own a lot of holiday/festive & mom saying sweatshirts & t-shirts.

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Rochelle Polsdofer

Customer Experience Agent
With FCIS since 2019

Likes: coffee (all the coffee), making memories with my boys, baking, finding all the deals while shopping
Dislikes: desserts with nuts (they don’t belong!), creepy crawly bugs, being cold, paying bills, grape/orange/watermelon flavoring
Fun Fact: I have never broken a bone, I am a boy mom, I have never lived anywhere but FC, I can do a flip on the diving board, and I cannot for the life of me be on time.

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Renae Hopp, CISR

Commercial/Farm Agent

With FCIS since 2009

Likes: spending time with my husband, our 5 kids and 9 grandkiddos, kindness, Jesus, licorice, coffee, flower & vegetable gardening, and entertaining
Dislikes: shellfish, weeds, rudeness and injustice
Fun Fact: I landed my first job selling insurance at Safe Auto Insurance Co. in 1996 by selling a yellow #2 pencil to the sales supervisor. I was hired at FCIS over coffee with Gaylord Wooge in 2009 and love belonging to the FCIS family.

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Erica Pluta

Customer Experience Agent
With FCIS since 2018

Likes: reading, dogs, going to concerts, Mexican food (along with a margarita!), the beach
Dislikes: getting out of bed in the morning, country music, mosquitos, traffic
Fun Fact: My favorite holiday is Halloween and I love anything spooky/horror related.

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Maureen McErlane

Customer Experience Agent
With FCIS since 2016

Likes: my grandsons, spending time with family, trips to Cape May, trying new wineries and breweries, fall weather
Dislikes: flying in airplanes, vegetables & condiments, going to the dentist, arrogant people
Fun Fact: I have been to Disneyworld 15 times (even though I hate flying lol).

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Mindy Merideth

Customer Experience Agent/Claims
With FCIS since 2020

Likes: reading, live music, helping make insurance and dealing with it just a little bit better (if I can make it a more pleasant experience, that makes me happy), my furry friends (dog Louie and cats Noodle & Honey), traveling, a good strong cup of fluffy coffee
Dislikes: people who don’t smile, jeans & shoes, snakes & worms
Fun Fact: I don’t know how to whistle and it apparently runs in my family.

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Nicole MacMullin

NJ Manager/Dealer Advisor/Agent
With FCIS since 2019

Likes: entertaining family & friends, my pups, Zach Bryan, dark chocolate, reading & rainy days
Dislikes: getting gas in my car (I’ll drive on E until I almost run out), Wawa parking lots, Mondays, clutter (drives me bonkers), heat & humidity, loud noises (but I have four kids and two dogs…)
Fun Fact: I have recently taken up bird watching. #thisis40

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Monica Solberg, CISR

Vice President
With FCIS since 2001

Likes: family, friends, FCIS team
Dislikes: drama, bullies, gossip
Fun Fact: I have worked at FCIS for 22 years!

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Jake Lindblom

Commercial/Specialty Agent
With FCIS since 2023

Likes: hockey, golf, being at the lake
Dislikes: the pain of being a Minnesota sports fan, shopping, cooking
Fun Fact: I play the drums.

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Jenny Christ

Sales Advisor
With FCIS since 2016

Likes: Iowa Hawkeyes (I bleed black & gold), being a mom (especially a cheer & dance mom), baking, crafting, pickles
Dislikes: mushrooms, Spring, Iowa State, being cold, Garth Brooks
Fun Fact: I am a Swiftie and Caitlin Clark is my hero. I also work at a local restaurant part time as a server and thoroughly enjoy my time meeting all the new people who come in.

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Piper Paulsen

Finance Assistant
With FCIS since 2022

Likes: traveling/site seeing, music/concerts, shoes/clothes, the love for cows!
Dislikes: snot, when people chew with their mouth open, steak/bacon, being cold
Fun Fact: I am an adrenaline rush junkie. The higher the ride, faster the fall, bigger the rush, the better.

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Susan Davis

Finance Assistant
With FCIS since 2025

Likes: Star Trek, hamburgers, steak, that everything can be delivered
Dislikes: Most vegetables
Fun Fact: Survived 10 years in an RV with 6 kids, 4 cats and 2 dogs and traveled to all 50 states and most of Canada and I was the only parent!