Team




























Jen Conrad
Training LeadWith FCIS since 2014
Likes: music (especially attending concerts/festivals!), manatees, warm weather (prefer 70 and above), all things pumpkin Dislikes: autocorrect, being cold, snakes & rodent, runny eggs Fun Fact: I can perfectly fold a fitted sheet and made a how-to video for my doubting coworkers. Cancer survivor.

Josh Pagel
Sales LeadWith FCIS since 2015
Likes: outdoor activities/sports with my kids, hiking, ultimate frisbee, boardgames, summer Dislikes: fruit in my dessert, mushrooms, the month of February Fun Fact: I was born in Syracuse, NY.

Keila Buffington
Finance/Licensing ManagerWith FCIS since 2008
Likes: road trips with my husband, reading, garage sales/auctions/second hand stores, serving others in my community Dislikes: mice, black licorice, thunderstorms Fun Fact: I put fresh spinach on food that I purchase from restaurants (i.e. Casey’s breakfast pizza and Cabin’s egg bowl/wrap). Yes, I bring my own baggie of spinach with me.

Jake Thompson
Commercial Lines ManagerWith FCIS since 2020
Likes: cycling, camping, reading, food Dislikes: being late, allergies, traffic Fun Fact: I once climbed the Manitou Springs Incline in Manitou Springs, CO, which is 2,744 steps and a 2,000 FT elevation gain.

Jackie Richardson
Marketing ManagerWith FCIS since 2017
Likes: good music, classic movies, golfing, cats, bourbon, trivia Dislikes: Train (the band), negativity, allergies, bogeys Fun Fact: Hit a hole in one on the day I interviewed to work at FCIS.

Courtney Wooge
PresidentWith FCIS since 2012
Likes: traveling, family activities, working Dislikes: -25 degree weather, long lines, massive crowds Fun Fact: I’m a retired football official.

Bob Isbell
Sales Advisor With FCIS since 2017
Likes: classic cars, Jeeps & RV’s, spending time with friends and family, fishing and camping, Ohio State Football Dislikes: pausing ‘live’ TV, having to choose what’s for dinner, Michigan Wolverines Football Fun Fact: I spent much of my childhood in the Boy Scouts of America and achieved the rank of Eagle Scout. The lessons learned there have carried thru to every day life and values.

Mary Peterson, CISR
Commercial/Farm AgentWith FCIS since 2007
Likes: baking, Spring, a good book, walking outside Dislikes: cold winter weather, onions Fun Fact: I enjoy riding Harleys across the US.

Alyssa Price
Communications/Agency SupportWith FCIS since 2023
Likes: reading, laying in the sun, coffee dates, going for walks, Christmas Dislikes: birds, germs, goulash, gnomes Fun Fact: I love to cook. However, I never follow a recipe.

Caryn Hersh
Sales AdvisorWith FCIS since 2017
Likes: dogs (especially pit bulls), tropical beaches, sharks Dislikes: waking up early, rude people, spiders Fun Fact: I bought a car that was a stick shift and had to have the dealer teach me how to drive it so I could get home.

Hanee King
Sales AdvisorWith FCIS since 2023
Likes: shrimp, bacon, the smell of morning dew Dislikes: onions (they are not a seasoning or ingredient in food – we need to do better), mushrooms (I don’t do slimy foods), avocados (very overrated and bland) Fun Fact: It’s ok to be Robin until it’s your time to be Batman.

Nicole Hjelmen
Support LeadWith FCIS since 2022
Likes: coffee, my dogs (Sophie & Asa), spending time with my family, my coworkers (they are pretty good eggs), Costco sized minced garlic Dislikes: snow, mud (the dogs think it belongs in the house), when people don’t use their blinkers, slow walkers, bills Fun Fact: Almost everyone on my mom’s side of the family can touch their tongues to their nose. We call it the Sheka face.

Leah Luther
Communications/Agency SupportWith FCIS since 2022
Likes: pasta, sweatshirts, spending time with my family (I have a husband, a daughter & one dog!), Halloween (my favorite holiday), wine & Bloody Marys Dislikes: driving, canned spinach, snow, pandas Fun Fact: I own a lot of holiday/festive & mom saying sweatshirts & t-shirts.

Rochelle Polsdofer
Customer Experience AgentWith FCIS since 2019
Likes: coffee (all the coffee), making memories with my boys, baking, finding all the deals while shopping Dislikes: desserts with nuts (they don’t belong!), creepy crawly bugs, being cold, paying bills, grape/orange/watermelon flavoring Fun Fact: I have never broken a bone, I am a boy mom, I have never lived anywhere but FC, I can do a flip on the diving board, and I cannot for the life of me be on time.

Renae Hopp, CISR
Commercial/Farm Agent
With FCIS since 2009
Likes: spending time with my husband, our 5 kids and 9 grandkiddos, kindness, Jesus, licorice, coffee, flower & vegetable gardening, and entertaining Dislikes: shellfish, weeds, rudeness and injustice Fun Fact: I landed my first job selling insurance at Safe Auto Insurance Co. in 1996 by selling a yellow #2 pencil to the sales supervisor. I was hired at FCIS over coffee with Gaylord Wooge in 2009 and love belonging to the FCIS family.

Erica Pluta
Customer Experience AgentWith FCIS since 2018
Likes: reading, dogs, going to concerts, Mexican food (along with a margarita!), the beach Dislikes: getting out of bed in the morning, country music, mosquitos, traffic Fun Fact: My favorite holiday is Halloween and I love anything spooky/horror related.

Maureen McErlane
Customer Experience AgentWith FCIS since 2016
Likes: my grandsons, spending time with family, trips to Cape May, trying new wineries and breweries, fall weather Dislikes: flying in airplanes, vegetables & condiments, going to the dentist, arrogant people Fun Fact: I have been to Disneyworld 15 times (even though I hate flying lol).

Mindy Merideth
Customer Experience Agent/ClaimsWith FCIS since 2020
Likes: reading, live music, helping make insurance and dealing with it just a little bit better (if I can make it a more pleasant experience, that makes me happy), my furry friends (dog Louie and cats Noodle & Honey), traveling, a good strong cup of fluffy coffee Dislikes: people who don’t smile, jeans & shoes, snakes & worms Fun Fact: I don’t know how to whistle and it apparently runs in my family.

Nicole MacMullin
NJ Manager/Dealer Advisor/AgentWith FCIS since 2019
Likes: entertaining family & friends, my pups, Zach Bryan, dark chocolate, reading & rainy days Dislikes: getting gas in my car (I’ll drive on E until I almost run out), Wawa parking lots, Mondays, clutter (drives me bonkers), heat & humidity, loud noises (but I have four kids and two dogs…) Fun Fact: I have recently taken up bird watching. #thisis40

Monica Solberg, CISR
Vice PresidentWith FCIS since 2001
Likes: family, friends, FCIS team Dislikes: drama, bullies, gossip Fun Fact: I have worked at FCIS for 22 years!

Jake Lindblom
Commercial/Specialty AgentWith FCIS since 2023
Likes: hockey, golf, being at the lake Dislikes: the pain of being a Minnesota sports fan, shopping, cooking Fun Fact: I play the drums.

Jenny Christ
Sales AdvisorWith FCIS since 2016
Likes: Iowa Hawkeyes (I bleed black & gold), being a mom (especially a cheer & dance mom), baking, crafting, pickles Dislikes: mushrooms, Spring, Iowa State, being cold, Garth Brooks Fun Fact: I am a Swiftie and Caitlin Clark is my hero. I also work at a local restaurant part time as a server and thoroughly enjoy my time meeting all the new people who come in.

Piper Paulsen
Finance AssistantWith FCIS since 2022
Likes: traveling/site seeing, music/concerts, shoes/clothes, the love for cows! Dislikes: snot, when people chew with their mouth open, steak/bacon, being cold Fun Fact: I am an adrenaline rush junkie. The higher the ride, faster the fall, bigger the rush, the better.

Susan Davis
Finance AssistantWith FCIS since 2025
Likes: Star Trek, hamburgers, steak, that everything can be delivered Dislikes: Most vegetables Fun Fact: Survived 10 years in an RV with 6 kids, 4 cats and 2 dogs and traveled to all 50 states and most of Canada and I was the only parent!